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HOME SERVICES FEATURES TECHNOLOGIES PRICES FAQs
Terms & Conditions
  1. Free Pick up & Delivery is applicable on service value above Rs 500/- only.
  2. Urgent delivery of garments will be charged extra.
  3. Every effort is made to deliver clothes on time, however due to certain unforeseen circumstances, if the delivery is delayed, we will keep you updated about the delivery times.
  4. Customers are requested to examine garments at the time of delivery.
  5. We are not responsible for fastness / running of colour / shrinkage / damage to embellishments / embroidery work on the garments during process.
  6. Every effort is made to remove stains, but Cleanodry (a trademark of Krutine Ventures Private Limited), will not be responsible for stubborn and un-removable stains
  7. All articles are accepted at customers’ risk.
  8. We accept no liability for any loss or damage of the clothes arising due to fire, burglary etc.
  9. The tariff of garments will be decided on a case to case basis depending on the complexity of the garments. The rates mentioned in the price list are indicative and minimal.
  10. All disputes are subject to the jurisdiction of Courts in Noida only.
  11. We may use the images of your clothes for promotional purposes.
  12. Our prices may vary from store to store and city to city.
  13. Customers are requested to examine the articles at the time of delivery; we would not be held responsible for any damages that are found after delivery of processed articles.
  14. If not satisfied with the quality of any service offered, customers should get in touch with the store or the company within 24 hours for resolution.
  15. We follow a “No Claim” policy. All articles are accepted at customers’ risk. We shall not be held responsible for damage to articles that cannot withstand the normal cleaning or dry cleaning process. We shall not be held responsible for articles that are damaged due to the ageing process of inferior quality of clothes. However, we may compensate for any loss of product or damage due to our process up to 10 times of order value of item as a refund in case of any damage or loss of article. Order value of item refers to the processing cost for the item after discount as per Cleanodry Invoice. In case of refund, the item under dispute may be confiscated by the company.
  16. We shall not be held responsible for any ornaments or jewellery fittings on your clothes getting damaged during the processing.
  17. We put in our best efforts to ensure timely pick-up and delivery; however there might be incidents beyond our control or incidences of Force Majeure where we are unable to stick to the timelines. In such cases, customer cannot claim any compensation, refunds or any reduction in charges.
  18. We would not take any responsibility for the clothes of the customer beyond 10 days of the scheduled delivery date.
  19. We would not take any responsibility for valuables/article/cash, etc. inadvertently kept in the articles which is mutilated or unrecoverable after processing.
  20. Krutine Ventures Private Limited reserves the rights to cancel/modify/change the terms and conditions at any point in time without any prior intimation or notice.